We can help you get there.
THE VALUE OF SHRPA GROUP
Understanding, Strategy, Execution, Improvement
The Shrpa Group is a people, organization and business strategy partner.
From gaining valuable insights to making strategic decisions to strengthening your team, we are here to help.
We bring decades of expertise in people development, business planning,
product management, digital marketing and BtB & BtC customer experience.
You’ll receive thinking and solutions that deliver quantifiable results.
Get in touch to schedule a discovery discussion.
Successful businesses operate with a clear vision, understood by everyone. They have the right people in the right seats doing the right work. They have a pulse on the business by managing a handful of meaningful metrics – ones that matter to the business and their customers. They identify and solve issues promptly in an open and honest environment. They collaborate and continuously work to improve. They ask questions, always seeking better ways, fresh ideas and aren’t afraid to experiment. Execution rises above perfection. They establish priorities and ensure that a high level of trust, communication, and accountability exists across the organization.
WHAT IS IMPORTANT
Shaping a distinctive CX strategy
Developing a clear brand/customer promise
Engaging “the people” early in the process
Focusing on the most profitable
Ensuring it is easy and seamless across channels
Collecting usable insights and data
Evolving from products/services to experiences
Keeping things simple
Increasing speed and urgency – do v. perfection
Measuring what matters
WHAT WE DO
We help drive revenue growth by helping companies understand their customers better, then development plans to leverage these new found insights. Once we have a better understanding of what your customers want,
we collaborate with you to create actionable plans to make long and short term customer experience improvements. We focus on asking the right questions and listening carefully so that we can
provide help in areas that are catered specifically to your needs.
PEOPLE ASSESSMENT
ORGANIZATIONAL CLARITY
TEAM DIALOUGUE
RESEARCH & INSIGHTS
JOURNEY MAPPING
CUSTOMER EXPERIENCE
BUSINESS FOCUS
MARKETING/SALES ALIGNMENT
CHANNEL LEADERSHIP
HOW WE DO IT
Delivering a customer experience that drives engagement, loyalty and business success starts with truly understanding your customer perspectives. They are the ones to judge the level of value you provide and if you are the people they decide to do business with. A visual to help everyone see where you currently do a great job and what areas need to be improved is a great first step.
Shrpa uses a comprehensive, but simple process that has proven effective over years of working with cross-functional disciplines and various frameworks. It is recommended that all stages of the process are followed for greatest impact and alignment, but adjustments can be made based on timing, budget and specific team needs.
Discovery – discussing what it is your trying to solve. This is all about you; where you have been, where you are currently, and where it is you want to be
Insights & Understanding – this is the all-important fact gathering from stakeholders, including customers so that we are based in reality and connect the right dots
Rocks & Focus – we identify what is most important, what efforts will drive the greatest impact, what the priorities are
Action – This is where we develop a clear action plan that everyone can understand and support
Measurement – knowing how we will quantify your progress and success
This process is a proven way to put all the great thinking together, incorporating each of the stages in the right order to best strengthen the overall impact on our business.
Want to learn more? Give us a call at 612.360.7099
Customer experience is the key to driving revenue. Our areas of expertise include developing meaningful goals and metrics, improving the customer experience, leveraging technology, coaching teams, aligning sales & marketing and building plans
that are crystal clear that others can more easily follow.
If you have a desire to learn more about what we can do to help you achieve more,
reach out for an initial discovery discussion. You might be surprised what you learn.
ABOUT ME
From meaningful discussion to business strategy and action, my job is to guide you on the path of success. I’m fueled by my commitment to excellence and go the extra mile to make sure you are fully satisfied with my work.
As an experienced professional, I believe in delivering value that you define, helping you be easier to do business with and always striving for measurable outcomes. Contact me today for an initial consultation, and find out more about how I can tailor my services to your needs.
